Winter Newsletter



Merry Christmas and Happy New Year to all of our wonderful tenants!

This year has brought strong winds, overwhelming heat, wildfires, and a demanding market. Now, it’s that time of year when the Central Oregon weather starts the day with sunshine and ends with two feet of snow. We wanted to send out some general, and wintertime information so that we are all as prepared as possible for this season.


  • We are now offering remote gate access via your cell phones for a small monthly fee of $5. You can open and close the gates via your phone, and avoid rolling down your window or leaving your motorhome to punch in your code. Give us a call to learn more.
  • We have noticed more trash and belongings left on the property. We strive to keep a clean and debris-free lot and ask that you please refrain from littering or abandoning your belongings on the property.
  • There is not a dumpster for tenant usage on-site. Any dumpsters that may be on-site are being stored there by other tenants and are not for public use. Please do not dispose of or leave any trash, debris or abandoned belongings in those containers or anywhere else on the property.
  • If you have beverages, snacks, or other small trash, you are welcome to use the trash receptacle in the office, if available. Otherwise, please take your trash with you and dispose of off-site in a proper receptacle.
  • If you have tarps or covers on your vehicle/ trailer, please check your space periodically, and make sure they are tied down securely, as they do blow off. If you have not visited your space recently, we encourage you to check your space as soon as possible. Any loose tarps on the lot that we are unable to identify, will be disposed of.
  • Please do not leave any loose items on the ground of your parking space. All items must be secured inside of your vehicle/ trailer.
  • Please avoid a tailgating fee by always punching in your gate code, or using our new phone app when entering and exiting through the gates. Do not follow someone through the entry or exit gate, without doing so. However, a friend or family member visiting the same unit, may follow you through the gate without re-entering your code.


Our goal is to keep the facility accessible for all tenants at all times. There are some scenarios out of our control but we will do our best to handle anything that comes up, as quickly as possible.

  • We do plow snow on both the unit lot and the RV parking lot.
  • We do not shovel out individual parking spaces in the RV lot. If you are planning to park your trailer after a big snow, please plan to clear out the space yourself. If you are planning to remove your trailer after a big snow, please plan to clear the area from the aisle to your tongue and any maneuvering space you need.
  •  There may be some restrictions on access during extreme weather. If you come while we are plowing, and equipment is working on your aisle, you may have to wait for them to finish. Our lots are fully fenced, which means that we have to first pile the snow up and then remove it. As we are plowing, there may be snow piles at the ends of the buildings, along the fencing, or in the center of the RV turnaround area, which could restrict the maneuvering space available for long trucks or trailers. We will get this cleared as soon as we can.
  • Please note that during extreme weather, we may close our office and work remotely.
  • Please feel free to call us about the condition of our lot before visiting.


  • Be prepared. Grab wintertime essentials from your storage unit as soon as possible. Snow shovel, roof rake, winter clothes, snow tires/ chains, recreational items, etc. Keep warm clothes in your car. Make sure your phone stays charged, and have a plan on who you will call if you need help.
  • If you have not done so already, please add our numbers to your phone as well:
    1. North Empire Storage Center Office: 541-330-1111
    2. Emergency Phone: 541-815-9058
  • Use your best judgement. In any extreme weather, limit your trips to what is necessary.
  • We implore you to please be realistic. If the streets by your home or office are sheeted with ice, please don’t expect the aisles in the facility to be dry. If your vehicle got stuck leaving your driveway, please don’t expect to cruise through our gravel parking area unhindered.
  • As always, you are responsible for your vehicle. Our office staff does not put on chains, pull cars out, or pay for vehicles to be towed. We will do our best to have the lot cleared as quickly as possible, but please remember that you are responsible for your vehicle, any damage caused by your vehicle, and keeping your vehicle from blocking others’ access. If you do find yourself in an emergency however, let us know and we will do our best to help.


We appreciate you taking the time to read through this letter, and for preparing now for the winter season. Our staff and snow crew will do our very best to provide continued access to your unit and parking spaces, and thank you now for your patience and understanding. Please feel free to contact us with any questions or concerns.

We wish everyone a safe and happy winter season!


Kevin McVey
Property Manager
North Empire Storage Center
63048 NE Lower Meadow Dr
Bend, OR 97701
Phone: 541-330-1111

Updated Covid-19 Status

With our physical office reopening for in-person office hours on 9/22/20, we want to convey our dedication to the adherence of COVID-19 precautions now and going forward in order to protect our clients, staff and the general public. We still ask that customers avoid in-person interaction if possible and use other methods to contact us such as phone, email, fax or mail. Our staff is happy to handle any transaction you have remotely, including but not limited to renting new units, taking payments, or answering questions. If a customer must come into the office, we will have a staff member available for in-office hours Tuesday through Friday 9:00am to 5:00pm and Saturday 10:00am to 2:00pm. (The office is closed Sunday and Monday.) All persons entering the office are required to wear masks so please be sure to bring one with you, and limit the number of people entering to only those that need to come in. Our staff will be wearing a mask inside the office and will sanitize surfaces after each customer. Our bathroom will remain closed to the public. 

We appreciate your help in ensuring that we take all precautions possible and to try to reach us first by calling or emailing if you are able. We are committed to providing excellent customer service and will work with you to accomplish your storage goals. 

Thank you for your business,

North Empire Storage Staff

COVID-19 Announcement

North Empire Storage Center

COVID-19 Facility Update 4/15/20

Hello All,

We wanted to post a quick note explaining COVID-19 related restrictions/precautions that may affect you and your interactions with our facility.

  1. The physical office is closed for in-person visits. Please note that this includes the restroom, meaning there is no access to an onsite restroom at this time. Our staff is able to handle all transactions remotely including answering questions, renting new storage units, taking phone payments, and vacating units. Our business hours have been slightly minimized, but we still have staff available to answer phone calls and return emails Monday through Saturday. If you do not reach someone by phone the first time you call, please leave us a voicemail so we can be sure to respond as quickly as possible.
  2. The facility RV and unit lots are both accessible for regular gate hours, 6am – 9pm daily. We ask tenants to practice social distancing while at the facility, respecting the personal space of other tenants. There is a point of common physical contact that you should be cautious of – touching the keypad when you enter and exit. Please plan to disinfect your hands after you enter the code both coming in and going out.
  3. Payments: North Empire Storage has many options available to make your payment. 

  • Pay online through our website-  You can use your current account or create a new account to make one-time or automatic payment with a credit card, debit card, or bank account. The online portal is accessible 24/7.
  • Pay over the phone at 541-330-1111. We accept one-time or automatic payments with credit cards, debit cards, and check payments.
  • Mail your check or money order payment- see our address below. Please allow 5 transit days for the check to reach us.
  • Drop your check or money order payment through the drop slot in the front office door. The drop slot is located on the bottom left side of the front office door. Please make sure you send the check through with enough force that it lands a bit away from the drop slot access point.
  • Cash payment- We would prefer to minimize cash payments made at this time, but if your only option is to make a cash payment, please call our office for instructions at 541-330-1111.

4. Reminder of the appropriate uses of facility and storage units/spaces. Please keep in mind that the function of a storage unit or parking space is to put items in, take items out, and some light access or organization. Storage units and spaces are not appropriate places for people to congregate, loiter, spend inactive time, work to be performed, or visited unnecessarily- these are uses prohibited by your lease agreement.

The health and safety of our staff, tenants, and the community is our highest priority and we are grateful to all those practicing social distancing and quarantine. We appreciate your understanding and cooperation, and are confident that we will be able to continue offering excellent customer service throughout the COVID-19 restriction timeline. If you have any questions, please contact our office and we will be happy to help.

We wish you health and wellness.
Thank you,

North Empire Storage Center

63048 NE Lower Meadow Drive

Bend, OR 97701

Phone:  541-330-1111

Fax: 541-330-1119